Questions and Answers about Supporting our New Projects
What is a new project?
A project is an idea to develop something with a clear beginning and end.
There are many ideas to develop and produce new instruments at more affordable
prices. But all those ideas require a lot of work and money. We need your help
to define which ones we should prioritize and to turn our passion into a
What type of projects?
Everything related to early and folk musical instruments. There are a lot of
great projects that fall outside of our scope. This is not a place for donations
to causes, charity projects or general business expenses. The project campaigns
are not for equity investments but they are contribution based.
Why should I support a project?
Rewards. Each project has a rewarding plan offering smart, fun, and
tangible rewards (as limited supply products, acknowledgments, benefits,
one-of-a-kind experiences…) to their backers for different contribution levels
in the project. Rewards are typically things produced by the project itself, but
Price. Most projects offer as a reward the resulting product. And the
monetary contribution needed to get that product is always smaller than its
standard price. If you are interested in any of those products, supporting the
project is a good way to get it cheaper.
Stories. We are real people and our projects are efforts to do
something we love. All the people that contribute to a project share with us
that love and dream. Contributing, you also get the satisfaction of helping
others to get something they are passionate about!
How can I support a project?
Basically every project needs working time and money to be implemented.
Sometimes also impetus, know-how or other intangible ingredients. There is
always some undefined points in the first steps. You as backer will have the
option to vote to define such open points. For example, if we are producing a
new instrument your opinion will be taken into account to define how exactly it
will be: more or less decoration, based after other original, tuning, etc.
If you want to see a project come to life help to find other people
interested in supporting it: tell about it to your friends, colleagues, in the
radio…; write about it in the social networks, newspapers, etc.
When we have published the synopsis of the project is because we already have
studied how to finish it. We already have most of the knowledge, impetus and
time to do the work. Obviously we cannot do everything by ourselves and need
paying others for those jobs. Actually, the most difficult part of any project
is getting the funding to start. You can help sending us your ideas,
knowledge… but what we always need is getting the funds. A small monetary
contribution is the best help to bring to life the project.
Who can support a project?
Everybody from anywhere, who is 18 years or older and accepts these rules can
support a project and pledge to it. Companies are also invited and their
Who can start a new project?
We start the projects according to the demands of our customers and friends.
If you have any idea or would like to have any new instrument produced, please
let us know and after study we can publish the new project so others can support
How it works?
Once published the summary of the project it will be open to the support and
funding of people. If the project gets the needed support, we will develop it
and we'll reward you according to the rewarding plan.
Those projects are powered by an all-or-nothing funding method where projects
must be fully-funded to be started. If they don't get the minimum funding, no
money changes hands.
What is 'all-or-nothing' funding policy?
Every project has a funding goal and a time limit set at the launching time
by the project creator according to his/her best knowledge and belief. When the
deadline is reached, there are either of two results:
- Funding Successful when a project has met or surpassed its funding
goal. The backers will pay the pledged amounts and funds will go to us. We are
then responsible for completing the project and delivering rewards as
- Funding Unsuccessful: If a project has not met its funding goal
before its time expires, all pledges are cancelled and no money changes hands.
Backers will not pay anything. There are several reasons for that:
The stated amount for a project
has been carefully studied to develop such idea. We do not know how to do it
in a shorter or cheaper way. If we would take the money we couldn't honour
If a project doesn't receive the
needed support, we are not compelled to follow through. It allow us to test
concepts or redefine the project for the future.
The money is not everything in
the project development. This requires a lot of work. We cannot make all
that effort on a project for which there are not enough people interested
If people want to see a project
come to life, they are going to spread the word to find more help.
Where does the money go if the funding goal isn't reached?
Usually the money is only taken when the funding goal is reached. But if you
sent the money in advance, you will receive a full refund.
I don't have a PayPal account. Can I still contribute?
Yes. You can pay with your credit card as a Guest on PayPal (no PayPal
account required!). After you click "Contribute" on the campaign, you'll be
taken to a PayPal screen. At the top, you will see "Choose a Way To Pay." Click
on "Pay with a credit or debit card." Uncheck the box that says "Save this
information with a PayPal account. It's easy and free to sign up. Learn more
about PayPal." Then proceed to pay as Guest with your credit card.
If something fails, you can always email us ()
and we will solve it.
I don't have a credit or debit card. Can I still contribute?
Yes. Let us know that you want to contribute and we will send you a link
where you will be able to pay with your bank account without a card nor a PayPal
Can I choose the reward to my contribution?
The standard rewards are stated in the rewarding plan. The project creator
has established those rewards so you can contribute according to your
possibilities and interest. When you pledge for a project, you have the option
to choose another reward at a same or lower tier than the amount pledged or even
the option to not receive a reward at all.
If I make a pledge, when will I pay?
If the project you are backing is successfully funded, you will pay when the
project reaches its funding deadline. If the project does not reach its funding
goal, you will never be charged. That's why they are pledges.
How do I pledge?
To pledge to a project, just click the “Contribute” button on any project
page. You will be asked to enter your pledge amount and select a reward.
The ways to pledge to each project is explained in each project page
Is my pledge amount publicly displayed?
No. Only we and you will be able to see your pledge amount.
What if I want to pledge anonymously?
We don't currently have an anonymous pledge feature. You are free to choose
any username you wish, though, so you could anonymize that way if you would
like. Otherwise, we hope you're okay with showing your name and support.
What happens if a project reaches its funding goal before time expires?
Nothing really. The projects can raise more money than their goal. Projects
continue to accept pledges until the funding deadline. There is no option to end
a project early.
How we will use the excess of money received?
In each particular case we will have to explain it. But basically we will go
one step further in the project consecution.
Can funding be cancelled?
We have the option to cancel funding for a good reason. When funding is
cancelled, all pledges are immediately voided. We and backers can continue to
post on the project, however.
How can I increase my pledge amount?
Pledge a new amount. Your previous pledge will be cancelled, so be sure that
you are not pledging for the difference but for the total new amount. In case of
doubt we will contact you by email.
Can I reduce or cancel a pledge?
By pledging, you are committing to supporting that project. Reducing or
cancelling that commitment is discouraged. Contributions are not generally
refundable because they are disbursed immediately to the project as the funds
are raised. If you must do it, send us an email.
Why we do not publish our projects in crowdfunding platforms.
We know that those platforms have more publicity and could help our projects
to be known by more people and consequently there is a higher probability to
success in getting the funding.
But basically their service represent a high cost that we prefer not to incur
in. In addition to the unavoidable financial cost of sending the funds, all
those platforms charge between a 5% to 10% commission. As an example, in a
12,000 euro project, this can represent up to 1,800 euros or more that our
supporters will pay but the project will not receive.
We prefer that the maximum amount of the funds sent by the backers go
directly to the development and consecution of the project.
What to do if I have questions about a project?
Ask it! At the bottom of each project page there’s an email link. If you are
already a backer and you would like to make your question public, you can post a
comment on the project.
Who owns the intellectual property of things made through those projects?
We will develop this projects for you and with your help. You will get a good
reward. But these are our projects and will be developed by us. We keep 100%
ownership of the intellectual and industrial property .
How do I know when rewards will be delivered?
Projects have an Estimated Delivery Date under each reward. The Estimated
Delivery Date for a reward is the date we expect to deliver that reward to
backers and is entered as our best guess.
What will we do if we miss the Estimated Delivery Date?
The Estimated Delivery Date is intended to set expectations for backers on
when they will receive rewards. Setbacks are common to any project, and
developing ones especially.
When the unforeseen occurs, we are expected to post a Project Update
explaining the situation. Regular communication is a must for us. Being honest
and transparent will find backers to be far more forgiving. We’ve all felt the
urge to avoid things when we feel bad about them, but leaving backers in the
dark makes them assume the worst. It not only reflects badly on the project,
it’s disrespectful to the support that community has given.
I haven't got my reward yet. What can I do?
The first step is checking the Estimated Delivery Date on the project page.
Backing a project is a lot different than simply ordering a product online, and
sometimes projects are in very early stages when they are funded.
If the Estimated Delivery Date has passed, check for Project Updates that may
explain what happened. Sometimes we hit unexpected roadblocks, or simply
underestimate how much work it takes to complete a project. We are expected to
communicate these setbacks should they happen.
If we haven’t posted an update, send a direct message to request more
information about our progress, or post a public comment on the project page
asking for a status update.
Who is responsible for making sure we deliver what we promise?
We are responsible for fulfilling the promises of our projects. Because
projects are usually funded by the friends, fans, and communities around, there
are powerful social forces that keep us accountable. We are also encouraged to
post regular updates about the progress of the project post-funding.
If we are unable to complete the project as listed, what will we do?
If we are unable to fulfil the promises made to backers, cannot complete the
project as advertised, or decide to abandon the project for any reason, we are
expected to cancel funding. A failure to do so could result in damage to our
reputation or even legal action on behalf of our backers.
Do I get notified if a project I'm backing succeeds?
We’ll send you an email when funding ends, no matter the outcome.
Is my pledge tax deductible?
In general, no. But it depends on the law of your country. Please, ask to
What happens if the backer doesn't pay or his/her credit card is declined at
An email will be sent to the backer every 48 hours with a link to fix the
issue. The backer has seven days to correct the problem. If s/he does not
correct the payment during that seven day period, s/he will be dropped as backer
from the project and will be no longer eligible to receive rewards.
Other Ways You Can Help
We cannot underscore how important it is to have your help in promoting the
projects. Please help us by publishing about our fundraising campaign in your
blog or website. Share it on Facebook, Twitter or on your favourite social
networks. Send the following URL by email to your friends.
The more people know about the project, the easier will be to carry it out
with less effort.
Do you want us to start a new project?
Just contact and tell us your need. We'll ask some basic questions about it.
It shouldn't take more than a few days for a member of our team to get back to
you about your idea, and if it meets our guidelines and has not recently
proposed, we're good to go.
Renaissance Workshop Company Ltd.
c/ Viella 8. 28040 Madrid. Spain
Tel: (+34) 91 450 30 50
Fax: Not available. Please use the email.