Availability and delivery time
Not all of the items listed on our site are available immediately. We publish standard availability, that means that this product usually ships in that time since it has been ordered. But at the specific time of your order, that interval can be longer depending on many production factors.
In addition, you still will have to wait for your product to arrive (delivery time).
The estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment (the availability time listed on a product's detail page). Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address.
International customers: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
What if the estimated delivery date has passed and I still don't have my order?
Orders shipped via a traceable method will have tracking information available. Please check this information if available and read through the following options:
¿Are you in a hurry?
You shouldn't buy your instrument when you are in a hurry. Internet is an easy and quick communication system but there is live beyond the internet, and that live is standard.
Your dreamed instrument or kit cannot be available at this moment, there can be a delay in the shipment, you will need some time to get accustomed to your new instrument, etc. Except if you are a skilled instrument maker, assume that getting a good instrument from a kit is not difficult, but it will take more time than you had estimated. So, please, do not assume that you will get your instruments some days after placing your order.
Making a good musical instrument takes to us many days and our demand is much higher that what we can produce. Every day we try to shorten the waiting list and have more products ready for dispatch.
As a general rule we try to maintain in stock all the parts to make the kits and finished instruments, but, again, we will need some days to complete the kit and some weeks to complete the instruments. And if we are busy working on previous orders, you will have to wait more. And much more if your instrument need that special part made of that difficult-to-buy material that we buy from a foreign provider that specifically produces it for us in small quantities only once a year.
In addition to the time that we need to prepare your order you have to take into account the shipment and the customer's clearance. In exceptional cases due to delays of the haulage or for security reasons at the customs in your country, depending on the destination, the shipping can take up to eight weeks. Once the parcel leaves our premises, we cannot control the shipment, but we will do our own to help you to know when the parcel will be delivered.
If you really need your instrument shortly, please, ask about its availability. We will do all our own to satisfy your demand, but we cannot guarantee an accurate delivery date with less tolerance than some weeks.
(+34) 91 450 30 50