Customs and Import Duties

Those duties have the objective to favour the domestic industry of your country doing more expensive the importations. The amount highly depends on the country and the type of imported good. We never include import taxes in our invoices.

We declare our products to be musical instruments (when finished) or parts for musical instruments (for kits and accessories).

Customers in the European Union

As all our products are made in Europe, our customers in the European Union do not have to pay any Import duty.

Customers outside the European Union

When ordering goods from RWC for delivery overseas, in addition to the Taxes (VAT or Sales Taxes), you may be subject to customs duties, fees and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be also borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. For musical instruments or parts for musical instruments this duty is normally between 0% and 4%.

If your order is small, both in volume and price, and is addressed to a natural person, it is probable that your box is not stopped at customs and you could not pay VAT, sales taxes or other duties, but we cannot control that point.

Additionally, please note that when ordering from Renaissance Workshop company, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You are responsible for assuring that the product can be lawfully imported to the destination country.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we must provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Customs authorities require the value of the gift item to be stated directly on the package. If the order is a gift, the package is marked "GIFT", but the cost of the item is still stated on the customs form.

The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment.